Return policy – Pasapali

Return policy

Return & Exchange Policy

Our Commitment to Customer Satisfaction

At Pasapali, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that exceptional customer service extends beyond the sale, which is why we have established a comprehensive and customer-friendly return and exchange policy.

Product Eligibility

All Pasapali products are eligible for return and exchange, provided they meet our return conditions outlined below.

Return Conditions

Damaged Products

We accept returns for products that arrive damaged during transit. To qualify for a return:

  • Items must be unused and in the same condition as received
  • Damage must be clearly visible and documented
  • Return request must be initiated within 48 hours of delivery

Return Process

Step 1: Document the Issue
Take clear photographs of the damaged area(s) that clearly show the extent of the damage.

Step 2: Contact Our Support Team
Submit your return request through any of these channels:

  • WhatsApp: +91-7008218776
  • Instagram Direct Message
  • Phone: +91-7008218776

Step 3: Verification & Processing
Our quality assurance team will review your submission and guide you through the next steps.

Return Procedure

  1. Initial Review: Upon receiving your return request with supporting photographs, our team will verify the damage and approve the return.

  2. Item Return: You will receive instructions for returning the item via secure courier or speed post. Please note: Return shipping costs are the responsibility of the customer.

  3. Inspection: Once we receive your returned item, our quality team will conduct a thorough inspection.

  4. Resolution: We will contact you within 24 hours of receiving your return to offer:

    • A replacement product of equal value
    • A full refund if the identical item is unavailable

  5. Processing Time:

    • Refunds are processed within 4-5 business days
    • Replacement items are dispatched immediately upon confirmation

Contact Information

For any questions regarding returns or exchanges, please reach out to our customer service team at +91-7008218776 or through WhatsApp for immediate assistance.

We appreciate your trust in Pasapali and are committed to making your shopping experience exceptional.