Return Policy

Our Return Guarantee

At Pasapali, we stand behind the quality of our authentic Sambalpuri handloom sarees and are committed to ensuring your complete satisfaction. We offer a comprehensive 7-day return policy to provide you with confidence in your purchase.

Return Eligibility & Timeline

You have 7 calendar days from the date of delivery to initiate a return request. To qualify for a return, items must meet the following conditions:

• Condition: Item must be in original, unused condition
• Tags: All original tags must be attached and intact
• Packaging: Item must be in original packaging
• Documentation: Receipt or proof of purchase required

Return Process

Step 1: Initiate Return Request

Contact our customer service team to begin the return process:

• Email: raginimeher127@gmail.com
• Phone: +91-7008218776

Step 2: Return Authorization

Once your return is approved, we will provide:

• Prepaid return shipping label
• Detailed packaging and shipping instructions
• Return tracking information

Important: Items returned without prior authorization will not be accepted.

Quality Assurance

Immediate Inspection Required

Please inspect your order immediately upon receipt. Contact us within 24 hours if you receive:

• Defective merchandise
• Damaged items
• Incorrect products

Our quality team will promptly evaluate the issue and provide an appropriate resolution.

Return Restrictions

Non-Returnable Items

The following items cannot be returned:

• Sale or discounted merchandise
• Gift cards
• Items damaged due to misuse or normal wear

Exchanges

For the most efficient service, we recommend processing returns and new purchases separately:

1. Return Process: Follow our standard return procedure for unwanted items
2. New Purchase: Once your return is confirmed, place a new order for your desired item

This approach ensures faster processing and immediate availability of your preferred products.

Refund Processing

Inspection & Approval

Upon receiving your returned item, our quality assurance team will:

• Conduct thorough inspection within 2 business days
• Notify you of refund approval status via email
• Process approved refunds immediately

Refund Timeline

• Processing: 2-3 business days after approval
• Bank Processing: Additional 3-5 business days (varies by financial institution)
• Payment Method: Refund issued to original payment method

Customer Support

Questions or Concerns?

Our dedicated customer service team is available to assist with any return-related inquiries:

Email: raginimeher127@gmail.com
Phone/WhatsApp: +91-7008218776
Hours: 24/7 customer support

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At Pasapali, your satisfaction is our priority. We appreciate your trust in our authentic Sambalpuri handloom sarees and are committed to providing exceptional service throughout your shopping experience.